What is Harshvardhanmart.com?
Harshvardhanmart.com is India’s latest online
store for Baby, Kids, Men’s & Women’s products. We cater to the needs of
our buyers.
What is the benefit of buying from Harshvardhanmart.com?
Our Store philosophy is pretty simple: We want
to offer the best possible deal for our customers for the products that we all
want to buy for our own. Our endeavour is to ensure that you get the widest possible
choice of top rated brands and products at the best possible price anywhere in
India combined with best possible service and timely delivery of products at
your doorstep.
Where are the offices of Harshvardhanmart.com
located?
Currently our office is located in Gurugram and
the orders are also shipped from our warehouses located in Gurugram.
What products does Harshvardhanmart.com sell?
We sell products of all the leading brands for
babies, kids, men’s & women’s across sections right from fashion
accessories, clothes & footwear.
What’s the minimum order value required to place
an order?
To place an order, a minimum order value of Rs. 199
or more is required (Excluding COD charges, Shipping charges, Taxes or value
reduced after application of coupons or any other offer).
How do I know my order has been confirmed?
After checking out during the payment process,
you will get a confirmation that your payment has been processed successfully.
You will also get a mail in your registered email id, along with an SMS to your
registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of
receiving the order. We will also mail you the name of the courier company and
the tracking number of your consignment to your registered email address. You
will receive an SMS about the same. In case you do not receive an email from us
within 24 hours of placing an order please check your spam folder. Tracking may
not appear online for up to another 24 hours in some cases, so please wait
until your package is scanned by the courier company. Alternatively, you can
check the same in My Account page, where Track Shipment option gives you the
current status of your order being shipped.
Is it safe to use my Credit Card Online at Harshvardhanmart.com.com?
We accept VISA, MASTER and AMERICAN EXPRESS
Credit Cards issued in India and we accept Debit cards of all banks issued in
India. All your transactions online are protected & secured by SSL (secure
socket layer). It encrypts your credit card and relevant information during the
entire transaction process. This encryption makes your shopping experience safe
and secure.
What if an item is out of stock?
We make every effort to keep all products in
stock. However, there may be times when unexpected demands exceed our supply.
We will notify you at the time of check out if the item selected is not in
stock. In the rare circumstance where the order has been accepted and due to
some reasons we are not able to ship, we will notify you within 24 hours and
the money will be returned to you in the same mode by which the payment was
made within 10 working days. Some items (which are restocked regularly) and is
temporarily out of stock may appear on display with an out of stock tag. You
can use the Notify Me option and we will inform you once the product is
replenished and available for sale.
Are there any other hidden charges like Octroi or
Entry tax?
You will get the final price during check out.
Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely
packaged and sealed well ensuring a safe delivery to your doorstep.
Do you’ll deliver products outside India?
We do not ship products outside India but the
site is accessible to all and we do take orders from around the world provided
the shipping address is in India.
Is it mandatory to register before placing an
order?
You can place your order by just providing us
with your email address. However, it is recommended that you register with us
in order to receive timely offers and also to maintain your Wishlist and
account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the
delivery time would be within 3 to 4 business days after dispatch (business
days exclude Sundays and other holidays). However items weighing over 2 kilos
may take a couple of days longer to reach.
Can I ship different items in my order to
different shipping addresses?
We can only process one shipping address per
order. So, if you would like to order several items and ship to different
people, please treat these as separate orders.
Who pays for the shipping charges?
We provide Free Shipping on all Orders.
What is GST?
GST means Goods and Service Tax. It is a single
indirect tax on the sale of goods and services throughout India. GST is
applicable w.e.f. 1st July, 2017.
How GST amount is calculated over and above the
discounted price?
GST is calculated on the basis of rates
mentioned under GST laws for each category of product, customer location and
the applicable discount on the product at the time of purchase.
GST over and above the discounted price is
applicable on products with discount of 19% and above. Please refer to Terms
of Use for full details. The GST collected on the
discounted price is duly deposited with the respective GST Authorities having
jurisdiction or adjusted as per the applicable GST Act and Rules
Do I have to pay GST on purchase of Gift
Certificate & Guaranteed Savings Offer?
No. GST is not charged from customers on buying
Gift Certificates and Guaranteed Savings Offer.
Will my GST amount be refunded on Order
Cancellation and Returns?
Yes. GST amount collected will be returned to
customer’s source method at the time of Cancellation and Returns.
What to do if GST amount on purchased products
comes out to be more than the limit defined by the Govt.?
We are ready to share all details of GST for
your kind perusal and would happily return your money back in case we found any
excessive amount being charged due to miscalculation.
What happens if I am not available at the time of
delivery?
Our delivery partners will attempt to deliver
the package thrice before it is returned back to our warehouse. Please provide
your mobile number in the delivery address as it will help in making a faster
delivery.
What is your Return Policy?
We have a 30 days return policy for Clothes
& Footwear and a 7 days return policy for all other items.
What options do I have while making payment?
We accept payments by debit or credit card and
also through Net Banking.
Credit Cards & Debit Cards – We accept VISA, MASTER and AMERICAN EXPRESS
Credit Cards issued in India and we accept Debit cards of all banks issued in
India. International credit/debit card transactions are also accepted through
Pay pal.
Net Banking – We Accept Axis Bank, Bank of Baroda (Retail &
Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank,
Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC
Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu
& Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra
Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The
Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of
India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore,
Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya
Bank, Yes Bank
You can also pay through Cash On Delivery
(C-O-D) – You can also pay
through Cash On Delivery (COD). In this case you pay in Cash to the courier
person while accepting the goods.
Saved Cards F.A.Q.s
1. What all information is saved on opting for save card functionality?
Credit card number, card holder name and expiry
date is saved in a secured vault on opting for save card functionality.
2. Can I delete my saved cards?
Yes, user can delete their saved card at any
point of time from the checkout page.
3. What’s the maximum number of cards that can be
saved?
User can save a maximum of 10 cards.
4. How do I save my cards?
User has to select option for “Stripe Payment”
while making the final payment on Harshvardhanmart.com. On clicking, the card
details provided by the user (i.e. Card number, card holder name and expiry
date) are pushed and saved in to a secure PCI DSS compliant vault.
5. How do I make payment using saved cards?
User can view all his/her saved cards on checkout
under the credit/debit cards tab. This information is protected behind login.
User has to login to site in order to view the saved card details. Next step is
to select one of the saved cards, provide CVV and click on make payment button
to complete the transaction.
6. Can I use a new card which is not yet saved
for making payment?
Yes, our system supports payments through both
new and saved cards. In case you have a new card which is already not saved
with us, then you can use the same as well for making payments.
7. Is it mandatory to save cards?
No, user can decide whether they want to save
their card info or not.
8. I am unable to view my saved cards in
checkout?
Please ensure the below while checking your saved
card info on checkout
User should have a registered account on Harshvardhanmart.com.
User should be logged in to that registered account.
This feature is currently not available under Guest Checkout due to security
reasons.
9. Can saved cards be used on mobile site and
apps?
Yes, users saved cards are linked to the
registered email id and are accessible on Harshvardhanmart.com mobile site and
Apps as well.
10. Is it safe to save my cards on checkout?
Your card information is saved in a Card Vault
with Stripe Payment,
one of the leading PCI DSS (Payment Card Industry Data Security Standards)
compliant payment service providers in India. They use world class encryption
technology to securely share information between Harshvardhanmart.com and Stripe Payment.
11. What happens to saved expired cards?
User will see clear messaging in checkout against
the saved expired cards. User has to ideally delete these cards and add new
cards for payment processing.
12. Whom should I contact if I had opted for save
card but my card information was not saved?
Please visit our Contact Us page and drop your query details to our customer
care team for further action.