Frequently Asked Questions

Frequently Asked Questions

What is Harshvardhanmart.com?
Harshvardhanmart.com is India’s latest online store for Baby, Kids, Men’s & Women’s products. We cater to the needs of our buyers.

What is the benefit of buying from Harshvardhanmart.com?
Our Store philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our own. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of Harshvardhanmart.com located?
Currently our office is located in Gurugram and the orders are also shipped from our warehouses located in Gurugram.

What products does Harshvardhanmart.com sell?
We sell products of all the leading brands for babies, kids, men’s & women’s across sections right from fashion accessories, clothes & footwear.

What’s the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 199 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).

How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Is it safe to use my Credit Card Online at Harshvardhanmart.com.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. All your transactions online are protected & secured by SSL (secure socket layer). It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

How are the products packaged?
Each of the individual products are securely packaged and sealed well ensuring a safe delivery to your doorstep.

Do you’ll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.

Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.

How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?
We provide Free Shipping on all Orders.

What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.

How GST amount is calculated over and above the discounted price?
GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.
GST over and above the discounted price is applicable on products with discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules

Do I have to pay GST on purchase of Gift Certificate & Guaranteed Savings Offer?
No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.

Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to customer’s source method at the time of Cancellation and Returns.

What to do if GST amount on purchased products comes out to be more than the limit defined by the Govt.?
We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.

What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

What is your Return Policy?
We have a 30 days return policy for Clothes & Footwear and a 7 days return policy for all other items.

What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards – We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking – We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
You can also pay through Cash On Delivery (C-O-D) – You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods.

Saved Cards F.A.Q.s

1. What all information is saved on opting for save card functionality?
Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.

2. Can I delete my saved cards?
Yes, user can delete their saved card at any point of time from the checkout page.

3. What’s the maximum number of cards that can be saved?
User can save a maximum of 10 cards.

4. How do I save my cards?
User has to select option for “Stripe Payment” while making the final payment on Harshvardhanmart.com. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.

5. How do I make payment using saved cards?
User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.

6. Can I use a new card which is not yet saved for making payment?
Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.

7. Is it mandatory to save cards?
No, user can decide whether they want to save their card info or not.

8. I am unable to view my saved cards in checkout?
Please ensure the below while checking your saved card info on checkout
User should have a registered account on Harshvardhanmart.com.
User should be logged in to that registered account.
This feature is currently not available under Guest Checkout due to security reasons.

9. Can saved cards be used on mobile site and apps?
Yes, users saved cards are linked to the registered email id and are accessible on Harshvardhanmart.com mobile site and Apps as well.

10. Is it safe to save my cards on checkout?
Your card information is saved in a Card Vault with Stripe Payment, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world class encryption technology to securely share information between Harshvardhanmart.com and Stripe Payment.

11. What happens to saved expired cards?
User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.

12. Whom should I contact if I had opted for save card but my card information was not saved?
Please visit our Contact Us page and drop your query details to our customer care team for further action.

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